Return Policy

Thank you for shopping at XADO e-store. Our main goal is that our customers are completely satisfied with their purchase. If you are not entirely satisfied, we are here to help you. Please follow the guidelines detailed below.

Return

Products can be returned within 30 calendar days from the date you received it. To be eligible for a return, your items must be unused and in the same condition that you received them in.

Products need to have invoice, receipt or other proof of purchase.

Refund

If your return is approved, we will initiate a refund. It will be issued to the original form of payment used at the time of purchase (credit card, Pay Pal, etc.). Original shipping charges will be deducted from the refund unless the return is the result of an error by xadosa.co.za.

This page describes how we calculate refunds and outlines our policy on refunds. Our refunds policy does not affect your statutory rights. Some notes about refunds:

When you send your item back to us, we’ll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.

If the return and refund do not appear in Your Account after four weeks from the day you sent us your return, please contact us for further assistance.